The Client:
A Hawaii-based interior design firm handling the design and installation of a new office space at a corrosion control hangar on a Guam military base
A Hawaii-based interior firm hired the DeWitt Guam installation team as a subcontractor for a fairly straightforward project at a corrosion control hangar on a Guam military base. The team was tasked with unpacking, assembling, and installing all the furnishings for a medium-sized office with five work stations, plus a break room.
However, construction on the building was behind schedule. In order to prevent additional delays, the construction contractor asked the DeWitt Guam team to complete the installation while its team finished up construction.
When it came time for the DeWitt Guam team to begin installation, the building wasn’t complete. Whereas the team would normally establish their own project flow and procedures for maximum efficiency, the DeWitt Guam installation team had to work around the construction in progress.
Constant communication was the key to completing this project successfully. The DeWitt Guam Team Lead worked closely with the construction team leader throughout the day. As each area was completed, the DeWitt Guam Team Lead deployed crew members to jump in and complete the install.
Despite having to work around the timeline of the construction crew, DeWitt Guam’s team was able to finish their part of the office installation on time.
Additionally, frequent communication kept the Hawaii-based client in the loop, giving them the confidence that the DeWitt Guam team had the situation under control.
The interior firm was also thrilled with the final pictures, making for a successful project all around.
They continue to partner on future projects with the DeWitt Guam team.
DeWitt Guam: A One-Stop Shop for Freight, Delivery, and Installation
In addition to handling the installation, the DeWitt team also handled the freight for the furnishings, in partnership with sister company, Approved Freight Forwarders. Once the furnishings arrived on Guam, DeWitt Guam also managed the on-island delivery, moving the ocean freight containers to the job site.
The Client:
Two separate installation companies that manage retail display installs for an American department store chain with more than 400 locations across the U.S., including one in Guam.
Project Summary
The DeWitt Guam installation team was contacted by two different installation contractors who needed an on-the-ground team in Guam to complete two installation projects in a major department store:
- For the first project, the DeWitt Guam team was asked to install several fixture installations in the home, women’s, and men’s departments, including mannequin display cages and a bed frame.
- For the second project, DeWitt Guam was hired to install six cage fixtures to hold mannequins.
The DeWitt Guam team was also tasked with the delivery of the necessary hardware and materials to the site. These deliveries had to be carefully coordinated with both the mall and the department store during specific time windows.
The Challenge
Both clients requested that DeWitt Guam complete the installations in a set timeframe, prior to the store opening, to minimize impact to the store’s aesthetics and to shoppers.
For both installations, DeWitt Guam was tasked with scheduling the delivery and installation with the point of contact at the store in Guam. Each individual project also came with its own challenges:
- One was scheduled as a last-minute install with very little lead time.
- The second had to be rescheduled, since the materials didn’t arrive as planned.
The Solution
Despite the reschedules and the tight window of time, the DeWitt Guam installation team’s expertise and experience with similar installs in the past enabled them to complete both projects efficiently—and within the agreed-upon window.
Both the clients and the department store were pleased with the timeline and the results of the installation project.
The Results
On the basis of this project, as well as several other successful installs, one of the installation companies has continued to partner with DeWitt Guam on an ongoing basis for installation projects on Guam and neighboring islands.
The other company was so pleased with their experience with the DeWitt Guam team that they pursued a partnership with DeWitt Guam’s sister company in Hawaii for an Oahu-based installation project.
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